Return & Exchange Policy

At Velmora, we want you to love every piece you order. However, if for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Refund & Return Policy below to understand how returns and refunds are handled.

1. Eligibility for Returns​

To be eligible for a return, your item must meet the following conditions:

Please note that certain items are final sale and cannot be returned, including:

2. How to Start a Return​

To initiate a return, please contact us at service@velmora.com with the following details:

Once your request is reviewed and approved, we will provide you with return instructions and the return shipping address. Items sent back without prior authorization may not be accepted.

3. Return Shipping​

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns during transit.

4. Refunds​

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. Please note that depending on your payment provider, it may take additional time for the funds to appear in your account.

Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges​

We do not offer direct exchanges at this time. If you would like a different item or size, please return your original purchase for a refund and place a new order through our website.

6. Damaged or Defective Items​

If you receive a damaged, defective, or incorrect item, please contact us within 7 days​ of delivery at service@allshopnow.com with your order number and a photo of the issue. We will cover return shipping costs and send you a replacement or issue a full refund, depending on your preference.

7. Late or Missing Refunds​

If you have not received your refund within the expected timeframe, please check with your bank or credit card company first. If you still have not received the funds, contact us at service@velmora.com and we will assist you further.

8. Changes to This Policy​

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us​

If you have any questions or need assistance with a return or refund, please reach out to us at:

We value your satisfaction and will do our best to make the return process as smooth and convenient as possible. Thank you for shopping with Velmora.